Senior IT Support Specialist

Job overview

The Senior IT Support Specialist role is onsite in Washington, DC; compensation is not specified. The specialist supports C3EL’s mission in Washington, DC.

What you'll do

• Provide Tier 2 and Tier 3 deskside and remote support
• troubleshoot Windows, Apple, and iOS hardware and software
• install and configure machines
• perform imaging, deployment, asset management, IMAC, and lifecycle refresh activities
• support conference room and video teleconferencing setups
• document service requests and resolutions
• and escalate complex issues. Travel to field sites is required.

What we're looking for

Skills & competencies

senior it support specialist

washington dc

c3el

tier 2 support

tier 3 support

deskside support

windows 11

apple and ios support

it service management

public trust clearance

u.s. citizenship

field site travel

Work arrangement

• Weekend coverage required

Why this role

Requires U.S. citizenship, ability to obtain Public Trust clearance, at least seven years of related technical deskside support experience, and an HDI Technical Support Professional certification within six months of employment. High school diploma required.

About the employer

C3EL is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.