Desktop Support Technician II

Job overview

The Desktop Support Technician II role is listed in Tuscaloosa, AL, and is eligible for hybrid work subject to University policy. Compensation is not specified as a range; the posting lists an hourly pay grade minimum of $21.44 and midpoint of $26.83. The role is part of the University of Alabama’s Enterprise Technology department. The technician provides help desk and field support to faculty and staff, resolving user issues and maintaining desktop systems. The work helps campus departments access reliable computers, peripherals, and software.

What you'll do

• Provide basic help desk and field support
• set up and install computers and peripherals
• install operating systems and software
• configure systems
• resolve user problems and remove viruses
• monitor assigned ticket queues
• follow up on open tickets until resolved
• escalate issues requiring senior technical expertise.

What we're looking for

Skills & competencies

desktop support

it support

help desk

computer installation

peripheral devices

operating systems

ticket management

campus technology

tuscaloosa al

university of alabama

hybrid eligible

$21.44 minimum hourly pay grade

Work arrangement

• Weekend coverage required

Why this role

Minimum qualifications are a high school diploma or GED plus two years of IT technical support experience, or an associate degree or higher with some IT technical support experience.

About the employer

The University of Alabama is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.