Director, Software Engineer, Customer Success

Job overview

The Director, Software Engineer, Customer Success role is hybrid under NetApp’s general hybrid-work environment; specific in-office expectations are shared during recruitment. Compensation is not specified in the supplied listing. The director leads DataPelago’s data processing customer-success engineering organization. The role builds and develops a team responsible for product validation, customer support, and customer deployment success. It drives automated and AI-assisted capabilities, support quality, and software lifecycle improvements to help customers operate data processing products reliably in production.

What you'll do

• Lead and grow engineers supporting data engineering, data preparation, and analytics applications
• drive automated and AI-assisted product validation and diagnostics
• oversee preventive, proactive, and responsive product support
• engage customers across adoption
• establish and improve product and support quality metrics
• improve software development lifecycle practices
• align execution with organizational goals
• develop a collaborative team and partner with engineering, product, customer success, and sales.

What we're looking for

Skills & competencies

software engineer

customer success

product validation

customer support

apache spark

sql

python

test automation

san jose ca

netapp

hybrid

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may include health and life insurance, retirement or pension plans, paid time off, leave options, performance-based incentives, employee stock purchase plan, and restricted stock units
• offerings vary by region.

Why this role

Leads a customer-success engineering team focused on data processing product validation and support.

About the employer

NetApp is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.