Service Desk Analyst

Job overview

The Service Desk Analyst role is onsite at the Pentagon in Arlington, VA, Monday through Friday, 7:00 a.m. to 4:00 p.m., subject to customer needs and direction. Pay is $70,000–$74,000 per year. The analyst supports a high-profile Department of Defense customer and an approximately 1,000-user community.

What you'll do

• Troubleshoot and resolve Tier I and II application and technical incidents
• provide in-person and telephone support, including VIP support
• manage a ticket queue of more than 20 tickets daily and communicate status within service-level agreements
• participate in meetings, training, ticket reviews, and improvement projects
• maintain knowledge-base materials, guidelines, diagrams, procedures, and job aids
• communicate professionally by phone and email.

What we're looking for

Skills & competencies

service desk analyst

arlington va

pentagon

strategic operational solutions

tier i support

tier ii support

dod customer

secret clearance

iat level ii

ticket management

monday–friday

$70k–$74k/year

Work arrangement

• Weekend coverage required

Why this role

Requires U.S. citizenship, a current DoD Secret clearance before entry on duty, an active IAT Level II certification at start date, a high school diploma or equivalent, and at least two years of service desk analyst experience supporting client-specific application systems. Minimal travel is required.

About the employer

Strategic Operational Solutions is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.