Customer Service Representative — Appliance Service

Job overview

The Customer Service Representative role is onsite in Ames, IA. The posting states pay of $15–$20 per hour. Ken’s Appliance offers paid time off, flexible scheduling, employee discounts, a Simple IRA with a 3% match, and paid holidays and vacation after one year. The representative handles customer service requests and complaints, supports service work orders, and helps generate additional business through marketing and sales functions. The role contributes to customer satisfaction through professional communication, accurate data entry, and follow-through.

What you'll do

• Receive incoming calls professionally
• perform marketing and sales functions to sell additional work and earn business
• complete work orders
• return customer calls and respond to complaints
• cross-train in related positions as needed.

What we're looking for

Skills & competencies

customer service representative

appliance service

customer calls

work orders

sales

data entry

full-time

ames ia

ken's appliance

$15–$20/hr

flexible scheduling

paid time off

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid holidays and vacation after one year
• Simple IRA with 3% match
• employee discounts
• paid time off
• flexible scheduling
• growth opportunities.

Why this role

The posting requires at least two years of administrative experience and highlights data entry, written and verbal communication, and independent teamwork.

About the employer

Ken's Appliance is hiring for this role. Industry: Appliance Repair and Maintenance. Sector: 81.