Automotive Service Scheduling Agent

Job overview

The Automotive Service Scheduling Agent role is onsite in Colonial Heights, VA. The posting states annual earnings of $30,000–$40,000 from hourly pay plus commission. The role supports Loyalty Automotive’s Business Development Center and service departments across its locations. The agent handles inbound and outbound customer calls, schedules service appointments, responds to service inquiries, and builds positive customer relationships. The role also supports repeat business and customer satisfaction by identifying service opportunities and coordinating with service departments.

What you'll do

• Manage inbound and outbound calls
• respond to service inquiries
• contact existing customers to schedule appointments
• provide professional customer service
• upsell services
• support repeat business and customer satisfaction
• and collaborate with service departments across locations.

What we're looking for

Skills & competencies

automotive service scheduling

scheduling agent

customer service

inbound calls

outbound calls

service appointments

commission

$30k–$40k annually

colonial heights va

loyalty automotive

full-time

automotive

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, paid time off, and other benefits
• career development and advancement opportunities.

Why this role

Hourly pay plus performance-based commission; automotive knowledge is a plus but the posting emphasizes phone etiquette, a positive attitude, and customer service.

About the employer

Loyalty Automotive is hiring for this role. Industry: General Automotive Repair. Sector: 81.