Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is in-office in Coopersville, MI, with year-end total compensation listed as $55,000–$65,000, including base salary, commissions, and bonus opportunities. Windy Ridge Insurance Agency is seeking a licensed representative to strengthen client relationships and retention. The representative supports existing clients with service, claims, and policy updates, assesses coverage needs, and works with internal teams to resolve concerns. The role contributes to retention goals by maintaining accurate records and identifying appropriate cross-sell or upsell opportunities.

What you'll do

• Manage client relationships and retention
• respond to inquiries, claims, and policy updates
• assess customer needs and offer coverage solutions
• develop retention strategies
• collaborate with internal teams to resolve concerns
• maintain current records and documentation
• track retention goals and metrics
• identify cross-sell and upsell opportunities.

What we're looking for

Skills & competencies

insurance customer service representative

coopersville mi

windy ridge insurance agency

$55k–$65k year-end total

property and casualty insurance

client retention

policy updates

claims support

cross-selling

monday–friday

evenings off

pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, health insurance, dental and vision insurance, performance-based incentives, career growth and development, and hands-on training.

Why this role

The posting describes the role as in-office and lists Monday–Friday scheduling with evenings off. A Property & Casualty license is a bonus.

About the employer

Windy Ridge Insurance Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.