Call-by-Call Manager

Job overview

The Call-by-Call Manager role is onsite in Youngtown, AZ, and pays $19–$29 per hour. The position supports customer service operations at Grand Canyon Home Services, a family-owned air conditioning, heating, and plumbing company. The manager oversees daily call center operations, monitors team performance, and analyzes phone and field-service call metrics. The role develops improvements to call handling and customer satisfaction while providing direction to call center staff.

What you'll do

• Oversee daily call center operations and team performance
• analyze phone and service call metrics to identify trends and improvement areas
• develop strategies to improve call handling and customer satisfaction
• lead and direct call center staff.

What we're looking for

Skills & competencies

call-by-call manager

youngtown az

grand canyon home services

full-time

call center management

team leadership

call metrics

customer satisfaction

hvac services

$19–$29/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid birthday off
• 401(k) and matching
• performance-based bonus
• health insurance
• paid time off
• employee discounts
• training and development.

Why this role

The posting seeks experience in call center management or leadership, analytical and problem-solving skills, communication and team-management abilities, and proficiency with relevant HVAC efficiency and technology.

About the employer

Grand Canyon Home Services LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.