Member Service Representative

Job overview

The Member Service Representative role is onsite in Washington, DC, with pay of $22.00 per hour and a Monday–Friday schedule of approximately 8:30 a.m.–5:30 p.m., 40 hours per week. The posting describes a member-focused financial institution offering banking and lending services. The representative supports members with account needs, transactions, new accounts, and loan requests. The role contributes to a welcoming branch experience by resolving concerns, explaining financial products, and following procedures for compliance and confidentiality.

What you'll do

• Assist members with account questions, service requests, and routine transactions
• process deposits and withdrawals
• open and update accounts
• collect information and documentation for loan applications
• address concerns
• explain financial products and services
• maintain compliance and confidentiality
• and provide professional service in person and through other communication channels. Occasional coverage at another area branch in Reston, VA may be requested.

What we're looking for

Skills & competencies

member service representative

washington dc

$22/hr

monday–friday

8:30 a.m.–5:30 p.m.

banking

credit union

financial services

account transactions

new accounts

loan support

medical benefits

401(k)

reston va branch coverage

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits and 401(k).

Why this role

The posting describes the assignment as onsite and states that candidates must live within a reasonable commuting distance of Washington, DC.

About the employer

Addison Group is hiring for this role. Industry: Credit Unions. Sector: 52.