CCBHC Urgent Care Crisis Counselor

Job overview

The CCBHC Urgent Care Crisis Counselor role is onsite in Ottawa, IL. Compensation starts at $22 per hour, with additional compensation for on-call coverage and call-out responses. The counselor supports the Behavioral Health Urgent Care team in delivering timely, community-based behavioral health care. The role provides crisis intervention, treatment planning, brief case management, and supportive services to people experiencing behavioral health or substance-use crises. Through assessment, de-escalation, and collaboration with clients, families, and community partners, the counselor helps stabilize immediate needs and identify appropriate next steps.

What you'll do

• Respond to walk-in behavioral health and substance-use crisis requests
• provide trauma-informed counseling and intervention
• use screening and assessment tools to determine risk and interventions
• apply evidence-based de-escalation techniques
• help individuals and families identify immediate needs, coping strategies, and supports
• document services and contacts
• collaborate on next steps and ongoing treatment
• participate in a rotating on-call schedule and clinical supervision, meetings, training, and quality improvement.

What we're looking for

Skills & competencies

ccbhc urgent care crisis counselor

ottawa il

north central behavioral health system

behavioral health

crisis intervention

trauma-informed care

de-escalation

rotating on-call

8:30 am–5:00 pm

starting at $22/hr

community-based care

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• long-term disability insurance
• 401(k)
• paid time off and holidays
• approximately 90% agency-paid benefit contribution
• additional on-call compensation
• shift differentials
• training and professional development.

Why this role

Hours are 8:30 AM–5:00 PM with rotating on-call coverage. Qualifications include a relevant bachelor’s degree with experience, or a high school diploma and five years of clinical behavioral-health experience.

About the employer

NORTH CENTRAL BEHAVIORAL HEALTH SYSTEM is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.