Customer Service Assistant

Job overview

The Customer Service Assistant role is onsite in Columbus, OH. Compensation is not specified. The position supports a customer service center and its caseworkers. The assistant helps visitors and applicants connect with appropriate staff, routes documents to case managers, and supports application intake and case-file handling. The role contributes to timely, organized service by answering routine questions and providing administrative support across units.

What you'll do

• Greet applicants, recipients, and visitors
• connect them with center staff
• accept and route verifications
• support caseworkers and respond to general inquiries
• screen and register new applications
• retrieve case files
• answer routine questions about case status and benefits
• mail requested forms and applications
• participate in unit meetings
• provide coverage for customer support staff
• work across units as needed.

What we're looking for

Skills & competencies

customer service assistant

columbus oh

trc talent solutions

applicant support

visitor services

caseworker support

application intake

document routing

case files

benefits inquiries

office administration

bilingual encouraged

Work arrangement

• Weekend coverage required

Why this role

Bilingual candidates are encouraged to apply. The posting describes the positions as long-term and possibly temp-to-hire for candidates with good attendance and performance.

About the employer

TRC Talent Solutions is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.