Weekend Customer Service Representative

Job overview

The Weekend Customer Service Representative role is onsite in Belmont, NC, with a Friday-through-Monday schedule and Tuesday through Thursday off; pay is $18–$24 per hour depending on experience. Horne Heating and Air Conditioning has served homeowners in the Charlotte area since 1983 as a family-owned company. The representative handles customer inquiries and appointment coordination, helping homeowners receive timely HVAC service and supporting dispatchers and technicians with accurate information and scheduling.

What you'll do

• Answer customer calls
• assist with HVAC service, maintenance, and appointment requests
• schedule service calls and estimates
• enter customer information
• communicate confirmations and changes
• coordinate with dispatchers and technicians
• follow up on estimates
• maintain customer records.

What we're looking for

Skills & competencies

weekend customer service representative

belmont nc

full-time

$18–$24/hour

friday–monday

saturday and sunday

customer calls

appointment scheduling

hvac service

horne heating & air conditioning

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance incentives and bonus opportunities, ongoing training and professional development, career advancement opportunities, quarterly team events, and annual company celebrations.

Why this role

Four-day workweek with three consecutive weekdays off; two or more years of customer service, call center, or office experience preferred; performance incentives, training, and advancement opportunities.

About the employer

Horne Heating & Air Conditioning is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.