Tier II Support Technician

Job overview

The Tier II Support Technician role is an in-person position reporting daily to the assigned regional office in Birmingham, AL, with occasional onsite client services. Compensation is not specified. Lyons HR’s managed service provider team delivers technical support to clients. The technician resolves escalated technical issues that Tier I support cannot address, maintaining client trust through timely and effective solutions. The role spans server, network, cloud, security, backup, endpoint, and application support, while documenting work and sharing technical knowledge with colleagues.

What you'll do

• Investigate and resolve escalated technical issues
• analyze system logs and diagnostic tools
• administer Windows Server, Linux/Unix, and virtualization platforms
• maintain Active Directory, DNS, and DHCP
• configure and troubleshoot network equipment
• manage cloud services
• implement backup and disaster recovery procedures
• conduct security assessments and respond to incidents
• manage endpoint security and applications
• document procedures and tickets
• mentor and train technicians
• escalate issues to a Senior Engineer when needed.

What we're looking for

Skills & competencies

tier ii support technician

birmingham al

lyons hr

managed service provider

in-person

escalated technical support

windows server

network infrastructure

cloud services

cybersecurity

backup and disaster recovery

endpoint management

2–3 years experience

Work arrangement

• Weekend coverage required

Why this role

The posting requires 2–3 years of Tier II technician experience and a bachelor’s or associate degree in a related field; prior MSP experience is preferred. The role requires a clean driving record and reliable transportation for occasional onsite client services. Ticket KPIs include 10–13 tickets closed per day and a 100%+ kill rate.

About the employer

Lyons HR, LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.