Customer Service Department Manager - Bilingual

Job overview

The Customer Service Department Manager - Bilingual is an onsite role based in Irving, TX, with a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials, by leading teams to deliver legendary service. This role exists to manage daily department operations, train team leads, and ensure high-performing team environments. The manager evaluates procedures, reviews performance reports to increase efficiency, and resolves escalated customer issues to maintain Uline's reputation for excellence.

What you'll do

• Train Team Leads to build a high-performing, positive team environment.
• Manage daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

irving tx

bilingual

customer service

management

onsite

uline

no on-call

no travel

$85k-$100k

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance, fitness center.

Why this role

Bilingual (English/Spanish) fluency required; 3+ years of management experience; comprehensive benefits starting day one.

About the employer

Uline, Inc. is hiring for this role. Industry: Executive Offices. Sector: 92.