Order Processing Assistant

Job overview

The Order Processing Assistant role is onsite in Charlotte, NC. Compensation is not specified in the posting. The position supports PCNA’s promotional products and decoration services through order administration, verification, and logistics coordination. The assistant helps orders move accurately through production and fulfillment by communicating with customers and internal teams, checking samples and documentation, and supporting shipping processes. The role contributes to timely delivery and helps reduce errors, rework, and delays.

What you'll do

• Respond to customer inquiries and provide production updates
• relay order questions and discrepancies
• compare production samples with purchase orders, job jackets, and proofs
• review shipping instructions and prepare labels and forms
• create and route job jackets
• retrieve repeat-order files
• maintain documentation and escalate missing or conflicting information.

What we're looking for

Skills & competencies

order processing assistant

charlotte nc

pcna

customer service

order verification

production support

shipping documentation

logistics

job jackets

promotional products

high school diploma

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, disability, and other benefits
• flexible scheduling
• 401(k) matching
• paid time off and holidays
• PCNA Cares Share Fund.

Why this role

Entry-level developmental role. A high school diploma or equivalent is required; 0–2 years of relevant experience is preferred but not required. Previous printing or promotional-products experience is helpful but not required.

About the employer

Timeplanner Calendars Inc. is hiring for this role. Industry: Pharmacies and Drug Retailers. Sector: 45.