Key Holder — Williamsburg

Job overview

The Key Holder role is onsite in New York, NY, in Catbird’s Williamsburg retail team. The posting states an hourly range of $24–$26 plus commission. Catbird describes its foundation as donating a portion of sales year-round to aligned nonprofits. As a floor leader, the Key Holder guides Stylists, supports sales and customer service, performs trained jewelry welding and device-based ear piercing, and helps manage store operations. The role balances service flow, floor coverage, inventory, merchandising, and opening and closing duties.

What you'll do

• Lead the sales floor
• engage customers and sell jewelry and piercing services
• perform Forever Jewelry welding and device-based ear piercings after training
• coach Stylists
• monitor service flow and floor coverage
• resolve customer questions, returns, and escalations
• open and close the store
• support inventory and merchandising.

What we're looking for

Skills & competencies

key holder

williamsburg

new york ny

catbird

$24–$26/hour

commission

retail leadership

jewelry sales

forever jewelry welding

ear piercing

customer experience

store operations

weekend and holiday scheduling

Work arrangement

• Weekend coverage required

Benefits & perks

• Catbird covers 75% of the employee medical premium and 25% of children’s premiums
• dental and vision options
• FSA
• accrued vacation and sick days
• life insurance
• backup childcare
• employee discounts
• 401(k) with profit sharing
• parental leave
• pre-tax transit benefits
• professional development stipend.

Why this role

Hands-on services include Forever Jewelry welding and device-based ear piercing after training; commission is offered in addition to the stated hourly range.

About the employer

Catbird is hiring for this role. Industry: Unclassified (placeholder). Sector: 99.