Technical Support Associate I

Job overview

The Technical Support Associate I is an onsite role based in Amarillo, TX, with compensation not specified. This position provides first-level support for store payment systems, hardware, and fuel loading support for Valero. The role exists to ensure timely resolution of technical issues for customers and distributors. It contributes to the team by troubleshooting, documenting, and escalating issues to maintain operational efficiency.

What you'll do

• Provide first-level response and resolution for payment systems and hardware.
• Troubleshoot and resolve carrier fuel loading issues.
• Assist in balancing merchant settlement reports.
• Maintain merchant master records.
• Document all issues using ticket management software.
• Work rotating shifts including weekends and holidays.

What we're looking for

Skills & competencies

full-time

day shift

amarillo tx

valero

technical support

help desk

pos

customer service

24/7 support

rotating shifts

Work arrangement

• Weekend coverage required

Benefits & perks

• Excellent benefits package, personal growth opportunities, caring culture.

Why this role

Hourly nonexempt status with overtime eligibility, comprehensive benefits, and a commitment to a caring culture.

About the employer

Valero is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.