Telesales Representative — Las Cruces

Job overview

The Telesales Representative — Las Cruces is listed in Las Cruces, NM; the posting describes outbound sales programs and schedules that vary by site and program. Compensation is $12.65–$14.51 per hour. MCI provides customer experience, technical support, and sales interactions for commercial clients and recognizable brands. The representative handles customer contacts, sells and upsells products, answers questions, and resolves issues. The role supports client programs by delivering accurate account assistance and customer service while following program procedures and meeting schedule requirements.

What you'll do

• Handle inbound and outbound contacts professionally
• listen to customers and resolve issues
• research systems and coordinate with other departments as needed
• follow client program processes
• use systems for account management
• document and process customer claims
• follow scripts and policies
• use training and knowledge resources to answer questions
• protect confidential and personal information
• escalate issues when needed
• work toward first-call resolution
• attend meetings and training and follow attendance and schedule requirements.

What we're looking for

Skills & competencies

telesales representative

las cruces nm

mci careers

outbound sales

customer service

upselling

customer support

paid training

account management

call center

$12.65–$14.51/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid on-the-job training.

Why this role

Entry-level role with paid on-the-job training; prior call center experience is not required; schedules vary by site and program.

About the employer

MCI Careers is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.