Call Center Associate

Job overview

The Call Center Associate role is onsite in Buffalo, NY. Starting pay is $18.50 per hour, plus profit-share opportunities. The role supports European Wax Center guests by providing a phone experience for reservations and guest concerns. The associate books and confirms reservations, creates guest profiles, answers questions, and helps resolve or escalate concerns. The role also requires careful handling of confidential guest information and maintaining a clean, orderly desk area and equipment.

What you'll do

• Book and confirm guest reservations
• create guest profiles and explain center policies
• answer questions and provide resources
• de-escalate guest concerns and escalate issues when needed
• handle confidential contact information with integrity
• keep the desk area and equipment clean and in good working order
• notify the Reservation Center Manager of concerns.

What we're looking for

Skills & competencies

call center associate

guest reservations

customer service

buffalo ny

european wax center

$18.50/hour starting

profit share

reservation booking

guest support

call handling

paid training

401(k) matching

medical benefits

career growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Vacation time, medical, dental, and vision coverage, supplemental and liability insurance, 401(k) matching and profit share, service and product discounts, performance incentives, referral program, career growth, FSA, paid training, professional development, and retention bonus.

Why this role

Starting pay is $18.50 per hour plus profit-share opportunities; call center or retail experience is preferred but not required.

About the employer

European Wax Center is hiring for this role. Industry: Other Personal Care Services. Sector: 81.