Customer Relations Specialist

Job overview

The Customer Relations Specialist role is an in-office position in Tampa, FL, with compensation of $16–$22 per hour. Urbanex Pest Control provides pest control services and focuses on customer satisfaction and service relationships. The specialist serves as a customer contact for the branch, resolving concerns, coordinating appointments with technicians, and maintaining accurate records. The role supports customer retention and helps the branch improve service delivery through customer feedback.

What you'll do

• Answer incoming calls
• schedule and reschedule service appointments
• process customer payments and maintain CRM records
• respond to inquiries by phone, email, and SMS
• follow up on customer satisfaction
• explain services and promotions
• coordinate routes and resolve issues with branch managers and technicians
• handle retention tasks
• share customer trends and issues with branch managers.

What we're looking for

Skills & competencies

customer relations specialist

tampa fl

urbanex pest control

customer service

appointment scheduling

crm records

customer retention

pest control services

phone email sms

branch coordination

$16–$22 per hour

3 weeks pto

10 paid holidays

birthday off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• three weeks of PTO
• 10 company-paid holidays
• birthday off
• employee development opportunities.

Why this role

The posting offers three weeks of PTO, 10 company-paid holidays, and the employee’s birthday off. FieldRoutes CRM and Voice for Pest experience is a plus but not required; training is provided.

About the employer

Urbanex Pest Control is hiring for this role. Industry: Exterminating and Pest Control Services. Sector: 56.