Desktop Support and Network Support Technician

Job overview

The Desktop Support and Network Support Technician role is onsite in Steele, ND, with compensation not specified. The position supports BEK employees and the company’s computing and telecommunications systems. The technician provides employee IT support and assists with broadband, voice, and network operations. By troubleshooting issues, maintaining endpoints, documenting work, and coordinating with technical teams, the role helps keep employee systems and telecommunications services reliable.

What you'll do

• Provide Tier 1 and Tier 2 support for employee devices, software, and connectivity
• configure and maintain Windows workstations and applications
• assist with accounts and Microsoft 365
• document equipment and incidents
• support endpoint updates and security practices
• troubleshoot broadband, network, and voice services
• assist with provisioning, maintenance, upgrades, and outage response
• provide after-hours or on-call support when required.

What we're looking for

Skills & competencies

desktop support

network support

steele nd

telecommunications

tier 1 support

tier 2 support

windows

microsoft 365

tcp/ip

broadband

voip/sip

calix

metaswitch

nisc

Work arrangement

• Weekend coverage required

Why this role

The role spans employee desktop support and telecommunications network support, including Calix, Metaswitch, and NISC systems.

About the employer

BEK Communications is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.