Customer Specialist

Job overview

The Customer Specialist is an onsite contract role based in Sheridan, IN, with a pay range of $17.20 - $25.80 per hour. This position supports the sales department at CarMax, a leader in the used car retail industry, by providing exceptional customer service and guiding clients through the vehicle buying and selling process. This role exists to ensure a transparent and customer-first experience for every visitor. By managing appraisals, test drives, and administrative paperwork, the Customer Specialist contributes to the company's mission of revolutionizing the automotive retail experience through integrity and innovation.

What you'll do

• Guide customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in and reconciliation.
• Perform cosmetic inspections to ensure quality standards.
• Handle administrative tasks such as reporting, paperwork, and payment management.
• Coordinate service appointments and review repair order invoices.

What we're looking for

Skills & competencies

contract

day shift

sheridan in

sales

customer service

retail

used cars

onsite

$17.20-$25.80/hr

no travel

no on-call

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, 6 paid holidays, and 1 floating holiday.

Why this role

Fortune 100 Best Companies to Work For, industry-leading transparency, and career growth opportunities.

About the employer

Carmax is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.