Customer Service Associate

Job overview

The Customer Service Associate role is onsite in Orlando, FL, with compensation stated as $16–$18 per hour in the description. The position supports Image360 South Orlando, part of a network providing custom graphics, signage, displays, and visual communication solutions. The associate responds to customer questions and complaints, follows up on interactions, and identifies recurring concerns for the team. The role helps customers receive attentive service and helps the business identify opportunities to improve its customer experience.

What you'll do

• Address customer complaints with care
• answer calls about products, services, and general inquiries
• follow up on customer interactions
• identify complaint patterns and share them with the team
• use customer scripts for difficult situations and refer matters to a supervisor when necessary.

What we're looking for

Skills & competencies

customer service associate

customer support

incoming calls

complaint resolution

customer follow-up

communication

problem solving

orlando fl

image360 south orlando

$16–$18/hr

Work arrangement

• Weekend coverage required

Why this role

The posting seeks customer-facing experience, a high school diploma or equivalent, and strong listening, interpersonal, and communication skills.

About the employer

IMAGE360 SOUTH ORLANDO is hiring for this role. Industry: Graphic Design Services. Sector: 54.