Team Lead, Customer Service Project Management

Job overview

The Team Lead, Customer Service Project Management role is hybrid in Kennesaw, GA, with two remote days per week and half-day Fridays. Compensation is described as industry competitive, with no numeric amount specified. KNAPP develops warehouse automation and intralogistics solutions for customers across several industries. The team lead develops Customer Service Project Managers and oversees a portfolio of customer-facing projects, ensuring delivery against quality, safety, cost, schedule, and contractual expectations. The role coordinates internal teams and customers, manages escalations and risks, and drives continuous improvement across supported projects and sites.

What you'll do

• Lead, coach, and evaluate Customer Service Project Managers
• balance workload and capacity
• serve as an escalation point
• oversee customer service projects including enhancements, upgrades, retrofits, and expansions
• monitor contractual requirements, project health, budgets, risks, and quality
• coordinate cross-functional teams
• lead customer governance meetings and operational reviews
• facilitate lessons learned and continuous improvement.

What we're looking for

Skills & competencies

team lead

customer service project management

hybrid

kennesaw ga

warehouse automation

intralogistics

project portfolio

people leadership

customer-facing projects

up to 50% travel

two remote days

half-day fridays

401(k) match

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• flexible spending accounts
• short- and long-term disability
• 401(k) with employer match
• paid vacation and holidays
• profit sharing
• paid parental leave
• subsidized daycare
• tuition reimbursement
• pet insurance.

Why this role

Hybrid schedule with two remote days per week and half-day Fridays; travel required up to 50%, including domestic and international air travel; requires at least seven years of project or program management experience in warehouse automation, intralogistics, or material handling.

About the employer

Knapp Inc is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.