Service Desk Technician

Job overview

The Service Desk Technician role is onsite in Birmingham, MI; compensation is not specified. Detroit IT provides IT support, consulting, cloud solutions, and networking services to Michigan businesses. The technician resolves end-user incidents and service requests, manages escalations and ticket follow-up, and supports client systems and projects to help maintain reliable IT services.

What you'll do

• Provide first- and second-tier support
• update service desk records
• manage escalations and troubleshoot priority issues
• triage incoming requests
• follow up with clients
• enter customer data in CRM systems
• install, maintain, and configure phones, PCs, printers, and other devices
• document work
• and support projects and client meetings.

What we're looking for

Skills & competencies

service desk technician

it support

detroit it

birmingham mi

onsite

tier 1 support

tier 2 support

ticket escalation

windows server

google workspace

vmware esx

office 365

Work arrangement

• Weekend coverage required

Why this role

The posting requests at least two years of service desk or help desk experience and lists technical skills including Windows Server, Google Workspace, VMware ESX, Hyper-V, networking and firewall configurations, and Office 365 administration.

About the employer

Detroit IT is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.