Manager, IT Service Operations

Job overview

The Manager, IT Service Operations role is hybrid, with at least three days in the West Sacramento, CA office and two days remote. The salary range is $85,000–$100,000 per year. The role supports information technology services across the California School Boards Association. The manager leads service delivery and day-to-day IT operations, aligning service levels with organizational needs. The role oversees service-management processes, incident response, continuous improvement, staff and vendor resources, budgets, risk and compliance, and IT service strategy.

What you'll do

• Ensure IT service delivery meets service targets
• oversee incident, problem, asset, configuration, change, release, and request processes
• lead major incident response and root-cause analysis
• improve processes and automation
• lead and develop staff
• allocate resources and manage budgets and vendors
• serve as an escalation point
• oversee operational compliance, security, and disaster recovery
• define IT service operations strategy.

What we're looking for

Skills & competencies

it service operations manager

hybrid

west sacramento ca

california school boards association

it service delivery

itil

incident management

servicenow

cloud services

team leadership

$85k–$100k per year

disaster recovery

vendor management

Work arrangement

• Weekend coverage required

Why this role

Hybrid schedule requires at least three in-office days and two remote days each week; occasional travel for California conferences, training, workshops, and meetings may be required.

About the employer

California School Boards Association is hiring for this role. Industry: Business Associations. Sector: 81.