Tax Associate

Job overview

Compensation is $22–$28 per hour. The Tax Associate role is virtual and customer-facing; the listing location is Moreno Valley, CA, and the posting requires residence in the United States. in the structured pay fields; the description lists a Southern California base pay range of $22.30–$28.49 per hour. The role supports Intuit’s stated goal of “Powering Prosperity Around the World” through TurboTax customer service. The Tax Associate helps customers complete tax returns by providing tax advice, full-service return preparation and signature, product guidance, and explanations of tax calculations. The role researches answers, resolves tax preparation inquiries under company procedures, documents interactions, and contributes to customer experience and company performance goals.

What you'll do

• Assist TurboTax customers with tax advice, full-service return preparation and signature, product/software inquiries, and tax calculations
• interact with customers through video communications software
• research government and professional resources to provide clear answers
• troubleshoot tax advice and preparation inquiries under company policies
• document customer interactions
• work toward company performance metrics
• participate in pilots and projects as needed
• complete required training and development.

What we're looking for

Skills & competencies

tax associate

virtual customer-facing

intuit

turbotax

tax preparation

tax advice

individual 1040 returns

video customer support

ptin

circular 230

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible for cash bonus, equity rewards, and benefits in accordance with applicable plans and programs.

Why this role

Virtual customer-facing role; requires at least two years of recent individual tax return preparation experience, an active PTIN, and working knowledge of Circular 230.

About the employer

Intuit is hiring for this role. Industry: Tax Preparation Services. Sector: 54.