Customer Success Manager – North America Accounts

Job overview

Customer Success Manager – North America Accounts is a hybrid role based in New York, NY, with onsite work at least three days per week, Tuesday through Thursday. Compensation is an anticipated OTE of $130,000–$155,000 per year. think-cell develops productivity software that helps professionals create presentations, charts, and diagrams. The role builds engagement programs across approximately 20 large customer accounts, developing user communities, champions, and executive relationships. Working with Account Managers, Customer Enablement, and Solution Consulting, the manager broadens product engagement and helps create future commercial opportunities without owning renewals or revenue targets.

What you'll do

• Build user groups, champion networks, and practice-area forums
• identify and develop power users
• run roundtables, showcases, office hours, and onsite events
• map executive stakeholders and maintain relationship plans with Account Managers
• coordinate executive conversations
• identify departments and teams not yet using the product
• track engagement depth
• coordinate workshops and training
• maintain stakeholder maps and engagement plans in Salesforce.

What we're looking for

Skills & competencies

customer success manager

think-cell

new york ny

$130k–$155k ote

hybrid

onsite tuesday–thursday

customer communities

executive engagement

enterprise software

salesforce

customer enablement

periodic travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, disability leave, parental leave, paid time off, and 401(k) contribution, subject to eligibility requirements.

Why this role

New program-building role; not quota-carrying and does not own renewals, revenue targets, or a book of business; periodic travel for customer engagements, workshops, and executive meetings.

About the employer

think-cell is hiring for this role. Industry: Software Publishers. Sector: 51.