Customer Experience Coordinator - Green Bay, WI

Job overview

The Customer Experience Coordinator - Green Bay, WI is an onsite, full-time role in Green Bay, WI; compensation is not specified. The coordinator supports Veterinary Emergency Group’s 24/7 emergency veterinary hospital and its mission to help people and pets when they need it most. The role shapes the customer experience before, during, and after hospital visits by coordinating communications, supporting customers through urgent situations, and keeping clinical teams informed. It contributes to a seamless experience for customers, pets, nurses, and doctors.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts
• record details and route urgent medical calls to a doctor
• resolve concerns and anticipate issues
• update nurses and doctors on customer needs
• provide guidance on financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

green bay wi

veterinary emergency group

customer communications

client service

payment processing

emergency hospital

pet care support

rotating nights and weekends

401(k) match

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Base compensation and 401(k) match
• health and wellness benefits from day one
• possible equity eligibility
• learning and leadership programs
• travel stipend for eligible full-time employees
• student loan repayment for clinical employees
• paid parental leave
• flexible schedules.

Why this role

The posting offers health and wellness benefits starting on day one, 401(k) match, paid parental leave, flexible schedules, learning and leadership programs, and travel stipends for eligible full-time employees.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.