Overnight Technical Support Representative

Job overview

Compensation is $18 per hour. The Overnight Technical Support Representative is an onsite role based in Tucson, AZ. 50/hr, and this position supports the cable, router, and internet technical assistance department at Afni. The role exists to provide world-class technical support to inbound callers by troubleshooting connectivity issues. It contributes to the team's goals by ensuring efficient account management and high-quality customer service through effective multitasking and product knowledge.

What you'll do

• Handle inbound calls for cable, router, and internet technical assistance
• troubleshoot customer concerns with empathy and efficiency
• process orders
• update accounts and records
• multitask effectively
• maintain strong attention to detail.

What we're looking for

Skills & competencies

full-time

onsite

tucson az

technical support

customer service

overnight

no on-call

no travel

entry level

afni

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, health/vision/dental benefits, 401k with matching, tuition reimbursement, paid time off.

Why this role

Paid training program, tuition reimbursement, 401k with matching, and a stable company history since 1936.

About the employer

Afni is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.