IT Support Administrator (Level 2), Onsite

Job overview

The IT Support Administrator (Level 2) role is onsite in Sterling, VA, with compensation of about $28–$38 per hour. The position supports an organization’s approximately 8,000 users as part of a team of about 20 technicians. The administrator provides Level 1 and Level 2 support, manages user accounts and devices across Microsoft systems, works and documents a ticket queue, and coordinates with vendors and carriers. The role helps users resolve technology issues and supports consistent IT service across the organization.

What you'll do

• Provide Level 1 and Level 2 support onsite and remotely by phone, chat, and email
• manage accounts and devices across Active Directory, Entra ID, Intune, Microsoft 365, SharePoint, Teams, and Exchange
• work an active ticket queue, document incidents, and escalate as needed
• partner with vendors and carriers to resolve problems and outages
• train users on hardware and software
• create and maintain knowledgebase documentation.

What we're looking for

Skills & competencies

it support administrator

level 2

onsite

sterling va

irvine technology corporation

$28–$38/hr

helpdesk support

intune

active directory

microsoft 365

ticket queue

no visa sponsorship

Work arrangement

• Weekend coverage required

Why this role

Long-term contract is stated in the posting. No visa sponsorship is available. Required hands-on Intune experience; IT certifications and a related bachelor’s degree are preferred.

About the employer

Irvine Technology Corporation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.