Helpdesk Manager
Compensation
$90k – $110k /yr
Employment type
Full-time
Work setting
On-site
Location
Irving, TX
Schedule
Day shift
Posted
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Job overview
The Helpdesk Manager is an onsite role based in Irving, TX, with a pay range of $90,000–$110,000 per year. This position supports Addison Group by leading a team of technical support professionals to provide assistance to a distributed workforce. The role focuses on bringing structure and accountability to the support function while influencing technology decisions. The manager oversees service levels, ticket management, and continuous improvement to ensure efficient service delivery.
What you'll do
- Lead and develop support team
- oversee daily service desk activities
- monitor service-level performance
- document procedures
- manage IT asset inventory
- support troubleshooting
- manage escalations
- participate in technology decisions.
What we're looking for
- Skills & competencies
- full-timeitmanagementirving txhelpdesktechnical supportservice deskleadershipjirainfrastructure$90k-$110k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k)
Why this role
Includes $90k-$110k/yr salary, 5-10% bonus, and requires 2+ years of management experience.
About the employer
Addison Group is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1232.00
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Listing ID: 8e3deddc-772b-426c-8fb7-e244ef74beae