Customer Service Representative — State Farm Agent Team

Job overview

The Customer Service Representative — State Farm Agent Team role is onsite in San Antonio, TX, and is full-time. Compensation is $38,000–$46,000 annually. The role supports Mike McDonald’s State Farm agency and its community members. The representative helps customers understand and manage insurance policies by answering inquiries, processing changes, and following up on claims. The role contributes to customer experience and agency growth through accurate records, responsive service, and coordination with agency colleagues.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• coordinate with other agency team members and anticipate community members’ needs.

What we're looking for

Skills & competencies

customer service representative

state farm agent team

full-time

san antonio tx

mike mcdonald - state farm agent

insurance policies

policy changes

claims follow-up

customer records

spanish preferred

$38k–$46k annually

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• competitive salary
• flexible schedule
• advancement opportunity
• paid time off
• signing bonus
• training and development.

Why this role

Previous customer service experience is preferred. Bilingual Spanish ability is preferred. Internal growth opportunities may be available for driven and sales-minded candidates.

About the employer

Mike McDonald - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.