Customer Service Representative IV

Job overview

The Customer Service Representative IV role is onsite in East Granby, CT, and compensation is not specified. The position supports Barnes Group’s customer relationships and coordination across production and business functions. The representative serves as a primary contact for assigned customers, keeping them informed through the production cycle and resolving issues. The role contributes to timely delivery, accurate order and forecast data, and coordination among customers and internal teams.

What you'll do

• Respond to customer inquiries
• communicate order status
• coordinate logistics and schedules
• monitor critical parts and disruptions
• maintain customer demand and forecast data in the ERP system
• manage quotes, purchase orders, forecasts, shipments, and specifications in customer portals
• support solicitations, RFQs, contract reviews, proposals, pricing, accounts receivable, returns, and order entry.

What we're looking for

Skills & competencies

customer service representative iv

east granby ct

barnes group

full-time

account management

customer inquiries

order coordination

erp systems

customer portals

production coordination

logistics

contract reviews

Work arrangement

• Weekend coverage required

Why this role

Four or more years of account management or related experience preferred; supply chain, logistics, or business degree preferred, with relevant experience accepted in lieu.

About the employer

Barnes Group Inc. is hiring for this role. Industry: Other Aircraft Parts and Auxiliary Equipment Manufacturing. Sector: 33.