Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is onsite in Rosemount, MN, and compensation is not specified. The role works with Sales, Operations and executive leadership to strengthen customer partnerships and support profitable growth. This position leads customer retention and account-growth efforts, using customer relationships, performance data and cross-functional collaboration to reduce churn, resolve escalations, improve customer experience and identify expansion opportunities.

What you'll do

• Lead customer retention efforts
• develop customer satisfaction metrics and identify risks and opportunities
• build strategic customer relationships
• resolve escalations
• develop account growth strategies
• improve customer-facing processes
• support cross-selling and upselling
• lead business reviews
• maintain customer success reporting and dashboards
• analyze customer performance and market trends
• collaborate across teams
• and represent the voice of the customer.

What we're looking for

Skills & competencies

senior customer success manager

customer retention

strategic accounts

account growth

customer satisfaction

churn prevention

business reviews

crm

sales analytics

cross-functional collaboration

rosemount mn

iconex

Work arrangement

• Weekend coverage required

Why this role

The posting emphasizes customer success in a manufacturing, industrial, packaging or labeling environment and calls for periodic travel to customer locations as required.

About the employer

Iconex, LLC is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.