Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Ann Arbor, MI. The salary range is $40,000–$50,000 per year. The position supports John Avery’s independent State Farm agency and its customer experience. The representative responds to customer inquiries, assists with policy changes, and processes claims while maintaining accurate interaction records. The role helps reinforce agency growth through attentive service and coordination with other team members.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

ann arbor mi

john avery state farm agent

full-time

policy information

policy changes

claims processing

customer records

$40k–$50k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Hiring bonus, 401(k), performance-based bonuses, flexible scheduling, advancement opportunities, paid time off, and training and development.

Why this role

The posting lists a hiring bonus, performance-based bonuses, paid time off, and training and development.

About the employer

John Avery - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.