Technical Support Agent

Job overview

The Technical Support Agent role is onsite at Brivo’s Austin, TX headquarters. Pay is $18–$20 per hour. Brivo describes itself as a global leader in cloud-based access control and video surveillance, with systems intended to protect people and property. The agent handles support requests across chat, phone, and email, manages cases in Zoho Desk, supports Inside Sales and Sales Engineering, tests and evaluates technologies, and develops camera support files. The role explains technical issues to customers and colleagues and applies foundational electronics, networking, and Linux knowledge.

What you'll do

• Handle support requests through chat, phone, and email
• manage multiple cases in Zoho Desk
• support Inside Sales and Sales Engineering
• test and evaluate new technologies
• develop camera support files
• explain technical issues to technical and nontechnical audiences.

What we're looking for

Skills & competencies

technical support agent

technical support

call center

networking

linux

zoho desk

access control

video surveillance

austin tx

brivo

$18–$20 per hour

monday–friday 8 a.m.–5 p.m. cst

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental plans with company-offset premiums, 401(k) with company match, accrued paid time off, communal meals, social events, and stocked workspaces.

Why this role

Monday–Friday, 8:00 a.m.–5:00 p.m. CST schedule, with possible occasional Saturday and holiday overtime; requires at least two years of relevant experience and intermediate networking and Linux knowledge.

About the employer

Brivo is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.