Quality Assurance and AI Optimization Analyst, Customer Experience
Employment type
Full-time
Work setting
On-site
Location
Syracuse, IN
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Quality Assurance and AI Optimization Analyst, Customer Experience role offers remote flexibility, with initial onsite training in Syracuse, IN, and occasional travel for collaboration. Compensation is not specified. The role supports POLYWOOD’s Customer Experience team, which helps customers use and enjoy its outdoor furniture.
What you'll do
- Evaluate customer conversations across phone, email, chat, and AI channels
- develop quality standards and scorecards
- oversee quality reporting
- calibrate evaluations with outsourced providers
- build, test, and optimize conversational AI experiences
- analyze interactions using Zendesk
- assess AI responses
- identify recurring customer issues
- and communicate improvement results.
What we're looking for
- Skills & competencies
- quality assurance analystai optimizationcustomer experiencepolywoodremote flexibilitysyracuse in trainingzendeskconversational aichatbotsquality scorecardscustomer service quality
- Work arrangement
- Weekend coverage required
Why this role
This is a newly created individual-contributor role. The listing requires at least two years of customer service quality assurance or related experience and hands-on Zendesk experience; conversational AI experience is desirable.
About the employer
POLYWOOD is hiring for this role. Industry: Nonupholstered Wood Household Furniture Manufacturing. Sector: 33.
Additional details
- Industry sector
- 33
- Industry
- Nonupholstered Wood Household Furniture Manufacturing
- Occupation code
- 13-1151.00
You'll be redirected to the employer's application page.
Listing ID: 8db74643-4dff-4c3d-991d-a3e3f874efc8