Customer Experience Representative – Home Improvement Sales

Job overview

Customer Experience Representative – Home Improvement Sales is an onsite role in Knoxville, TN. Compensation is described as base salary plus commission, with up to 5% commission on completed jobs; the posting also says average representatives earn $1,000 per closed deal. The role supports Exterior Home Solutions’ homeowner sales and customer relationships. The representative re-engages warm leads and prior clients, educates homeowners about roofing and exterior solutions, and closes sales virtually. The role contributes to revenue goals by building lasting customer relationships, maintaining CRM records, and developing sales strategies.

What you'll do

• Work warm leads and re-engage prior clients
• conduct outbound follow-up calls
• educate homeowners and close deals virtually
• build and maintain customer relationships
• advise homeowners on roofing and exterior issues with tailored solutions
• develop sales strategies to meet or exceed revenue goals
• maintain accurate CRM records
• stay current on product knowledge, industry trends, and competitive insights.

What we're looking for

Skills & competencies

customer experience representative

home improvement sales

lb capital

knoxville tn

onsite

warm leads

virtual sales

roofing

exterior solutions

crm

commission up to 5%

health insurance

dental and vision

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with company match
• paid time off after 90 days
• coaching, development, and promotion opportunities.

Why this role

Warm leads only, with no cold door-knocking; daily coaching and development; base salary plus commission, never commission-only.

About the employer

LB Capital is hiring for this role. Industry: Roofing Contractors. Sector: 23.