Customer Operations Analyst, Order Processing

Job overview

The Customer Operations Analyst, Order Processing role is onsite in Midland, MI, Monday through Friday. Compensation is $20–$26 per hour. The position is offered through Kelly Services and supports high-value accounts and commercial objectives. The analyst manages complex customer orders through the order lifecycle, from accurate entry in SAP to cost-effective fulfillment. The role helps protect service levels and improve customer experience by coordinating account activity, resolving escalations, and balancing customer needs with operational capabilities and cost.

What you'll do

• Process complex and priority customer orders accurately in SAP
• maintain knowledge of products, applications, and services to guide customer decisions
• build customer relationships and translate needs into executable plans
• coordinate activities across assigned accounts while meeting service-level agreements
• balance customer requirements with operational capabilities and cost
• support teammates and stakeholders with systems and processes
• resolve escalations and recommend efficiency and customer-satisfaction improvements.

What we're looking for

Skills & competencies

customer operations analyst

order processing

sap

customer service

order management

high-value accounts

service levels

microsoft excel

microsoft outlook

onsite

midland mi

kelly services

$20–$26/hr

monday–friday

Work arrangement

• Weekend coverage required

Why this role

Seven-month contract through Kelly; SAP experience is preferred, and the role requires a bachelor's degree and about five years of relevant experience.

About the employer

Kelly Services is hiring for this role. Industry: Temporary Help Services. Sector: 56.