Contact Center Agent — Onsite

Job overview

The Contact Center Agent role is onsite in Tampa, FL, with compensation of $16–$17 per hour plus commissions. SmartFinancial describes its mission as helping insurance agencies grow through technology and connects insurance shoppers with partner agencies. The agent contacts prospective customers, reviews insurance product options, and connects interested shoppers with licensed agents. The role uses warm calling and daily call targets to support customer engagement and the company’s insurance marketplace.

What you'll do

• Make 200 or more outbound calls per day to prospective customers
• introduce products and services
• learn product offerings to address inquiries
• encourage customers to receive a quote from a licensed agent
• use warm-calling strategies
• meet or exceed daily call quotas while maintaining customer satisfaction.

What we're looking for

Skills & competencies

contact center agent

tampa fl

smartfinancial

onsite

insurance marketplace

outbound calls

warm calling

customer engagement

insurance products

$16–$17/hour plus commission

paid training

healthcare benefits

401(k) match

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, medical, dental and vision benefits, company-paid life insurance, 401(k) match, paid time off and holidays, referral bonuses, and advancement opportunities.

Why this role

The posting states that top performers earn $80,000–$90,000 after commissions and performance bonuses; this is not stated as guaranteed compensation.

About the employer

SmartFinancial is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.