Licensed Customer Service Representative

Job overview

The Licensed Customer Service Representative role is onsite in Aurora, CO. The posting states a $36,000 annual base plus bonus, with total compensation up to $115,000+ per year. American Financing is a national mortgage lender focused on helping customers achieve financial goals. This entry-level “Bridge to Success” role provides training and high-volume experience intended to prepare the representative to transition into a Senior Loan Officer role. The work engages prospective customers, advances mortgage applications, coordinates documentation, and supports sales goals and customer service.

What you'll do

• Handle inbound inquiries to identify customer financial goals and provide initial guidance
• conduct outbound follow-ups to complete the 1003 URLA application and move files through the pipeline
• schedule and lead appointments to review pre-qualifications
• coordinate timely delivery of required documentation
• and meet or exceed monthly sales goals while maintaining customer experience.

What we're looking for

Skills & competencies

licensed customer service representative

aurora co

american financing

mortgage lending

nmls

colorado mortgage license

customer inquiries

mortgage applications

pre-qualifications

8-hour shifts

1–2 weekend shifts per month

$36k base

up to $115k+ total compensation

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• long-term disability
• paid time off, sick days, paid holidays, and maternity/bonding leave
• professional desk equipment provided.

Why this role

Requires an active NMLS Unique Identifier and active Colorado Mortgage License. The posting specifies 8-hour shifts scheduled between 5:00 a.m. and 8:00 p.m., plus 1–2 weekend shifts per month, typically 7:00 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. Spanish/English bilingual ability is a major plus.

About the employer

American Financing Corp is hiring for this role. Industry: Mortgage and Nonmortgage Loan Brokers. Sector: 52.