Customer Care Manager — State Farm Agent Team Member

Job overview

The Customer Care Manager — State Farm Agent Team Member role is onsite in Clermont, FL, with annual pay of $50,000–$75,000. Heather Thies - State Farm Agent says its work focuses on helping people protect what matters and supporting the local community. The manager oversees daily service operations and coordinates customer interactions, helping uncover needs and recommend relevant insurance and financial service offerings. The role also supports team workflows, tracks service and cross-sell metrics, and contributes to customer outreach.

What you'll do

• Manage customer inquiries and daily service activities
• discuss available product options with existing customers
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service and cross-sell metrics and report progress to the agent
• assist customers in reviewing insurance and financial service offerings
• support community engagement and customer outreach initiatives.

What we're looking for

Skills & competencies

customer care manager

state farm agent team member

insurance services

customer relations

full-time

clermont fl

heather thies state farm agent

cross-sell metrics

policy reviews

account updates

management experience

state insurance license

$50,000–$75,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, performance-based bonus, dental insurance, health insurance, advancement opportunity, paid time off, and vision insurance.

Why this role

The posting seeks insurance-industry experience with proven cross-sell results and management experience. Candidates must be able to obtain applicable state insurance licenses.

About the employer

Heather Thies - State Farm Agent is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.