Team Lead, Market Operations — Greensboro

Job overview

The Team Lead, Market Operations role is onsite in Greensboro, NC; compensation is not specified. Carvana’s stated mission is to make buying and selling cars easier through an online vehicle-shopping and delivery experience. The team lead runs the local hub and supports market operations, logistics, customer experience, and team effectiveness. The role develops Customer Advocates, monitors performance, addresses customer issues, and helps keep daily operations on track.

What you'll do

• Support local market operations and logistics
• interview, select, onboard, train, coach, and develop Customer Advocates
• monitor and present reports
• assist with vehicle washing and customer deliveries as needed
• improve customer and employee experience
• manage complex customer-facing issues.

What we're looking for

Skills & competencies

team lead

market operations

carvana

greensboro nc

customer advocates

team leadership

employee development

customer experience

logistics

vehicle delivery

weekend availability

medical benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• wellness program
• student loan payments, vehicle discounts, and pet benefits.

Why this role

The posting calls for five or more years in a customer-facing team environment and three or more years of management experience; a bachelor’s degree and Salesforce or Tableau experience are listed as preferred.

About the employer

Carvana is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.