Senior Customer Success Manager
Employment type
Full-time
Work setting
On-site
Location
Salt Lake City, UT
Schedule
Day shift
Posted
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Job overview
The Senior Customer Success Manager role is listed in Salt Lake City, UT. Compensation is not specified. The role supports Red Points’ customers using its platform to address counterfeiting, piracy, impersonation, and distribution abuse.
What you'll do
- Manage customer renewals and guide accounts toward product value and business goals
- monitor adoption and recommend strategies to improve product use
- lead renewal negotiations
- identify expansion opportunities
- collaborate with internal teams on at-risk accounts
- and represent customer needs to product teams.
What we're looking for
- Skills & competencies
- senior customer success managercustomer successsaasaccount renewalsproduct adoptionrevenue retentionaccount growthcustomer advocacysalt lake city utred points
- Work arrangement
- Weekend coverage required
Benefits & perks
- Employer-paid medical, dental, and vision plans for most plans
- One Medical, TalkSpace, and Peloton App memberships
- 401(k) matching
- paid parking
- paid parental leave
- and flexible work environment.
Why this role
The posting seeks three to four years of customer management, professional services, or customer-facing experience, preferably in SaaS, along with experience managing a book of business. Gainsight and Salesforce experience are a plus.
About the employer
Red Points is hiring for this role. Industry: Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
- Occupation code
- 11-2022.00
You'll be redirected to the employer's application page.
Listing ID: 8d5e5614-b6b8-47c7-b680-b53b87f58e87