Airline Customer Service Agent – Mandarin or Cantonese/English

Job overview

The Airline Customer Service Agent – Mandarin or Cantonese/English role is onsite at Seattle-Tacoma International Airport in support of Cathay Pacific Airlines. Compensation is $21.50 per hour; an additional $2.00 per hour for the late-night shift after 8 p.m. applies after successful completion of probation. Pacific Aviation provides passenger services for international carriers. The agent assists passengers through check-in, boarding, and arrival, reviews travel documents, issues boarding passes, and provides bilingual help. The role supports smooth terminal operations by communicating with passengers and airline staff and following airline procedures and safety standards.

What you'll do

• Assist passengers during check-in, boarding, and arrival
• review travel documents and issue boarding passes
• provide Mandarin or Cantonese and English assistance
• communicate with passengers, coworkers, and airline staff
• help maintain terminal operations
• follow airline procedures and safety standards.

What we're looking for

Skills & competencies

part-time

airline customer service

mandarin

cantonese

english

bilingual

passenger assistance

check-in

boarding

seattle-tacoma international airport

pacific aviation

$21.50/hr

weekend availability

airport security credentials

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid time off
• paid training
• uniform provided
• referral bonus.

Why this role

Requires fluency in Mandarin or Cantonese and English. Part-time shifts are 4–5 hours, 4 or 5 days per week; listed shifts are 6:00 a.m.–10:30 a.m. and 8:00 p.m.–12:30 a.m. Weekend and holiday availability is required. Airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge, are required.

About the employer

Pacific Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.