Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is hybrid, based in New York City, NY, with three office days per week. Compensation is $110,000–$130,000 per year, plus an annual performance bonus. The role is part of Smartly’s North America Customer Success team. The manager owns customer accounts, advises on online marketing strategy, and helps advertisers resolve campaign and platform issues. The role connects customers and media partners with product development to support customer retention, account growth, and effective use of Smartly’s advertising platform.

What you'll do

• Manage customer accounts and day-to-day communication
• advise customers on online marketing strategy
• resolve advertiser issues involving budgets, campaign performance, and manual work
• grow and manage a book of business
• develop vertical expertise
• build relationships with customers and media partners
• collaborate with customer success and product development teams.

What we're looking for

Skills & competencies

senior customer success manager

customer success

digital advertising

paid social

account management

customer retention

new york city ny

smartly

$110k–$130k

annual performance bonus

hybrid

5 weeks pto

401(k) match

equity grants

Work arrangement

• Weekend coverage required

Benefits & perks

• Five weeks paid time off
• 11 company-paid holidays
• unlimited sick days
• healthcare and mental health benefits
• 401(k) matching
• equity grants
• wellness and learning reimbursement
• volunteer time off
• donation matching.

Why this role

Hybrid work from the New York City office at least three days per week; travel for meetings, conferences, and industry events is expected.

About the employer

Smartly is hiring for this role. Industry: Software Publishers. Sector: 51.