Guest Services Representative, World Equestrian Center

Job overview

The Guest Services Representative role is onsite in Wilmington, OH. Compensation is $16 per hour. The position supports guest services at the World Equestrian Center, managed by Columbus Hospitality Management, which focuses on quality service and memorable guest experiences. The representative handles guest arrivals and departures, reservations, payments, telephone inquiries, and account closeout while coordinating with housekeeping and maintenance. The role helps ensure guest satisfaction and accurate daily facility records.

What you'll do

• Greet, register, and assign rooms
• issue room keys and guest information
• make reservations and check availability
• verify credit card authorization or collect cash
• answer and transfer calls
• review guest accounts at checkout
• coordinate guest issues with housekeeping and maintenance
• complete checklists
• balance payment paperwork, process credit card settlements, close out the day, and prepare reports and spreadsheets.

What we're looking for

Skills & competencies

guest services representative

world equestrian center

hospitality

guest relations

reservations

front desk

full-time

wilmington oh

columbus hospitality

$16/hr

weekend availability required

Work arrangement

• Weekend coverage required

Why this role

Flexible availability, including weekends, is required. The role involves standing and walking for up to eight hours per day. Previous hospitality experience is preferred but not required; a high school diploma or equivalent is required.

About the employer

Columbus Hospitality, LLC is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.