Customer Service Representative – Logistics

Job overview

The Customer Service Representative – Logistics works onsite at the Alsip commissary in Alsip, IL. Pay is $20–$22 per hour. The role supports Stan’s Donuts & Coffee, a growing restaurant business, by coordinating customer service and order fulfillment with logistics and operations teams. The representative responds to inquiries, resolves issues, tracks orders, and coordinates accurate, timely delivery. This work helps maintain customer relationships and reliable order fulfillment as the business grows.

What you'll do

• Respond to customer inquiries
• resolve complaints and issues
• provide product and service information
• maintain records of interactions, orders, and transactions
• coordinate with logistics and operations to process orders accurately and deliver on time
• track orders and communicate delivery updates
• collaborate across departments
• maintain product and policy knowledge
• use computers and customer-support tools.

What we're looking for

Skills & competencies

customer service representative

logistics

order coordination

order fulfillment

customer support

delivery tracking

alsip il

stan’s donuts & coffee

doughboy restaurant group

full-time

9:00 a.m.–5:00 p.m.

$20–$22/hour

flexible weekends

flexible holiday work

Work arrangement

• Weekend coverage required

Benefits & perks

• Free single health insurance
• dental and vision
• optional life insurance
• paid time off
• 401(k).

Why this role

Full-time schedule with eight-hour shifts, 9:00 a.m.–5:00 p.m.; flexible weekend and holiday work expectations; two years of experience required. Benefits include free single health insurance, dental and vision, optional life insurance, PTO, and 401(k).

About the employer

Doughboy Restaurant Group is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.