Customer Success Specialist

Job overview

The Customer Success Specialist role is onsite in Upper Saddle River, NJ. Compensation starts at $55,000 annually, with performance-based bonuses. EarthCam provides webcam technology and visual-data tools that give construction teams real-time jobsite visibility. The specialist manages assigned customer accounts from onboarding through renewal, encouraging product adoption and addressing account needs. The role supports customer satisfaction, retention, and growth through proactive engagement and coordination with internal teams.

What you'll do

• Manage assigned accounts from onboarding through renewal
• conduct proactive outreach by phone, email, and virtual meetings
• drive product adoption
• monitor account health and escalate churn risks
• respond to inquiries and coordinate issue resolution
• maintain CRM records
• meet team KPIs
• support renewal and expansion conversations
• participate in product and process training.

What we're looking for

Skills & competencies

customer success specialist

earthcam

upper saddle river nj

account management

customer retention

product adoption

customer outreach

crm

saas

construction technology

$55,000+ annually

performance bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Salary starting at $55,000 annually plus performance-based bonuses
• company-paid single health coverage, dental and vision insurance, 401(k) matching, paid time off and holidays, meals and snacks, and team events.

Why this role

Account ownership includes proactive outreach and support for renewal and expansion, not only inbound customer support.

About the employer

EarthCam is hiring for this role. Industry: Radio and Television Broadcasting and Wireless Communications Equipment Manufacturing. Sector: 33.